![]() ![]() You may explain (if needed) if the review warrants it. Making excuses will only make the situation worse. Even if it is difficult, try to offer an apology and take responsibility for the issue. Put yourself in your customer’s shoes and recognize the issue. Receiving negative feedback from customers can be upsetting, but don’t let emotions take over. Share information about your upcoming product, events, or sales promotion. Aside from saving time, this will save you from saying repetitive phrases. This shows that you are attentive and care about the customer’s experience. Avoid generic “thank yous” and mention the specific product or service that the customer liked. Both positive and negative reviews impact your business so learn how to act on them accordingly: How to Respond to Positive Reviews Otherwise, if your business has bad reviews, it may drive customers away.Īlthough you cannot control the reviews’ content, you have full control over how you will take it from there. Having positive online reviews validates customers’ interest when searching for a product or service. Therefore: Google Reviews Influence Conversions and Sales As a business, you too can benefit from these reviews by hearing your customers’ feedback and making necessary improvements. Reviews serve as a guide to properly evaluate businesses and make the right choice about products and services. Last year, 92% of consumers used the web to search for a local business, while 82% read online reviews for local establishments. Google Reviews Build-up Credibilityįor customers, Google reviews are as equally valuable as a word-of-mouth recommendation. Knowing how to improve your local SEO would make your business more visible and more accessible in the area your customers are actively searching for. Typical local searches not only include information about “what” (name of the product, business category, and keywords) the site visitor is searching for but also the “where” information such as the city name, street address, and postal code. Local searches help businesses promote their products and services to local customers in real-time. One of the main benefits of having positive online reviews is a boost in local search ranking. These are some of the reasons why Google reviews are important for businesses: Google Reviews Improve Local Search Ranking ![]()
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